We pay disabled consultants and testers professional rates.
Always. Disability expertise is real expertise and deserves real compensation. We don’t ask for unpaid feedback, unpaid intro calls, or unpaid endorsement.
Our public commitments
These are the standards we hold ourselves to. They live on this page so you can hold us to them too.
We co-design before we ship.
No major feature ships without disabled user input on its design. Not after-the-fact testing — design-stage involvement.
We don’t use inspiration framing in our marketing.
No stories of people overcoming hardship to use technology. No “courageous user” copy. We talk about what the product does, not how heroic the user is for using it.
We’re transparent about what works and what doesn’t.
If a feature isn’t accessible, we say so. If we haven’t tested with a particular community yet, we say so. If we get feedback and act on it, we say so publicly.
We don’t sell user data.
Our business is selling a product, not selling users. Prompts route through Anthropic’s API directly under terms that don’t permit training and limit retention.
We update this page when our practices change.
Revision history below. If we ever fall short of one of these commitments, we’ll say so here, name what happened, and say what we’re doing about it.